Frequently Asked Questions

How do I place an order?

You can place your order via the following channels:

  • Social Media: via our FB page Messenger or WhatsApp (search for Paella de Cebu in Facebook)
  • Website: https://www.paelladecebu.com
  • Direct Call/SMS:+63995.470.2884

When should I place my order?
  • Small Orders (up to 6 pax): At least 1 day before your preferred date.
  • Large Orders (7+ pax): At least 2 days in advance.

Pre-orders are essential for Paella de Cebu to ensure the best quality and freshness in every dish. Each paella is made to order using carefully sourced ingredients, with meticulous preparation requiring time for marinating, stock-making, and other steps to achieve authentic flavors. A pre-order system also allows efficient scheduling, ensuring your paella is cooked and delivered at its peak freshness, whether for small gatherings or large celebrations.

How do I confirm my order?
Payment must be completed within 12 hours of order placement. Send proof of payment via our provided channels to finalize.
What payment options are available?

We accept:

  • GCash
  • Bank Transfers
  • PayPal
  • PalawanPay Express
Can I pickup my order?
Yes, pickup is available. Please coordinate the location and time during order confirmation. Ensure you bring your confirmation message.
How does delivery work?
  • Provide your full delivery address and preferred time during order placement.
  • Allow a 1-hour buffer for preparation and transport.
  • Delivery is handled by trusted partners like Maxim, Grab, and Lalamove.

We offer two options for delivery:

  1. We Arrange Delivery
    • Upon order confirmation, we will book a delivery service via Maxim, Grab, or Lalamove.
    • Delivery fees will be calculated based on your location and must be paid directly to the rider upon arrival.
  2. Customer Arranges Delivery
    • You may book your preferred delivery service after your order is confirmed.
    • Please ensure the rider arrives at the agreed pickup time to avoid delays.

For any inquiries or assistance, feel free to contact us.

What types of paella are available?

Our menu includes:

  • Seafood Paella
  • Squid Ink Paella
  • Mixta Paella
  • Meaty Paella
  • Vegan Paella
Can I cancel or change my order?

Changes or cancellations should be made at least 12 hours before the scheduled delivery or pickup date.

Do you cater to events?

Yes, we accept bulk orders for events and celebrations. Contact us for customized packages.

How do I contact Paella de Cebu?

Reach out through our social media platforms, email, or direct call for inquiries and support. Contact details are listed on our social media page and in our website's contact page